World Class Hosted Security Infrastructure
FactoryDNA™ provides state-of-the-art
security to ensure that your customer data is not compromised.
At FactoryDNA, we know that security is crucial to you
– that’s why security is our top priority.
We devote significant resources to continually develop
our world-class security infrastructure.
FactoryDNA is configured
by experts and rigorously tested before going into production,
our world-class security infrastructure includes proven,
up-to-date firewall protection, intrusion detection systems,
SSL encryption, and other security technologies, including
proprietary systems developed specifically for FactoryDNA.
- Physical Security
Our production equipment is located in Austin, Texas
at a facility that provides 24-hour physical security,
keycard and hand geometry scanners, redundant electrical
generators, redundant data center air conditioners,
and other backup equipment designed to keep servers
continually up and running.
- Perimeter Defense
The network perimeter is protected by multiple firewalls
and monitored by an intrusion detection system. In addition,
FactoryDNA monitors and analyzes firewall logs to proactively
identify security threats. FactoryDNA also proactively
monitors our security configurations for changes, vulnerabilities,
and errors and conducts vulnerability threat assessments
including penetration tests.
- Data Encryption
FactoryDNA uses the strongest encryption products to
protect customer data and communications. The lock icon
in the browser indicates that data is fully shielded
from access while in transit.
- Application Security
Our robust application security model prevents one FactoryDNA
customer from accessing another's data. This security
model is reapplied with every request and enforced for
the entire duration of a user session. Every customer
contains a separate logical database to eliminate the
possibility of exposing customer's data to other users.
- Operating System Security
FactoryDNA enforces tight operating system-level security
by using a minimal number of access points to all production
servers. We protect all operating system accounts with
strong passwords, and production servers do not share
a master password database. All operating systems are
maintained at each vendor’s recommended patch
levels for security and are hardened by disabling and/or
removing any unnecessary users, protocols, and processes.
- Reliability and Backup
All networking components, load balancers, Web servers,
and application servers can be configured in a redundant
configuration. All customer data, up to the last committed
transaction, is backed up on a nightly basis. Disaster
recovery plans are in place and are tested quarterly.
We envision every comp
