FactoryDNA has found that expert support is required to ensure the successful adoption of any tools to support Lean Operations. Our support team brings a unique background in both Lean Principles as well as Services Oriented Architectures. Our Customer Support team is dedicated to ensure your reach your goals in terms of productivity, inventory, service levels, and cost.
In a departure from traditional software models, FactoryDNA includes a baseline level of support as part of your subscription.
Basic Support Includes
- Remote customer service: Web, email, and phone support
- Online help 24/7: Around-the-clock access to an online, searchable knowledge base with answers to the most commonly asked support questions
- Live phone support during normal business hours of 9:00 am to 5:00 pm CST
To find out how Customer Support can help you support and sustain your lean journey, please contact your FactoryDNA account manager.
